Customer Expectations Customer Satisfaction Social Listening Social Media 
Win the Customer
NOVEMBER 14, 2016
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.
SurveySensum
JUNE 29, 2023
. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Qualtrics
JULY 25, 2020
One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.
SurveySensum
DECEMBER 21, 2023
You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?
ECXO
APRIL 10, 2024
In the context of customer experience, ‘tunneling’ could represent the ability of a business to reach customers in unexpected ways or overcome potential barriers to customer satisfaction. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.
SurveySensum
JUNE 13, 2021
Provide real-time customer support. Tune into social listening. Provide real-time customer support. Customers want everything served to them instantly. Right from cabs for long-distance travel to ready-to-eat food, customers expect everything to be delivered in real-time. Tune into Social Listening.
CommBox
MARCH 2, 2022
But customer service isn’t just about answering questions from emails and phone calls. While you should expect to receive comments from dissatisfied people, you need to have more glowing reviews about your service. This way, you can know that your support aligns with what your customers expect it to be.
Expert insights. Personalized for you.
145 
Let's personalize your content