Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. Businesses often use AIaaS solutions to deploy AI chatbots for convenient customer self-service, like troubleshooting common issues or surfacing answers to FAQs.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 83

Retail AI Customer Experience E-commerce 83

Zendesk

SEPTEMBER 15, 2021

According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy. Often, risk comes from human error, from either the customer’s end or your agents.

CX 97

CX E-commerce Machine Learning Social Media 97

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Ameyo Callversations

FEBRUARY 9, 2022

Communicating with customers is not a trivial task in today’s time. Customer expectations are rising steadily, and they expect unforgettable interactions when interacting with a business. Yet, responding to customers according to their preferred channel at the desired time can be cumbersome.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Ameyo Callversations

FEBRUARY 16, 2022

Artificial intelligence and machine learning are slowly becoming conventional territories for several industries. To cope with all these struggles, many organizations have deployed chatbots in banking to help and enhance the breadth of customer service. Enhanced Customer Service. Cost-effective.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98