SugarCRM

FEBRUARY 28, 2023

Successful CX strategies go hand in hand with tech solutions that aid personalization and engagement. Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. to influence purchase decisions.

AI 26

AI Data Entry CX CRM 26

SugarCRM

APRIL 12, 2022

Neenah supplies customers from healthcare institutions that rely on its special medical packing paper to keep medical devices sterile to educators using bright-colored cardstock to promote classroom learning. Finding the best CX solution to support Neenah’s unique needs was not easy. Closing Thoughts.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

Logicalware

JANUARY 29, 2024

It’s time to implement a solution that alleviates the stress of contact centre agents and resolves the concerns of customers. They need to evolve with customer needs and future-proof themselves. In the post-pandemic era, businesses need to adapt to changing customer expectations and agent needs.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

Ameyo Callversations

JUNE 1, 2022

Employee Experience (EX) and Customer Experience (CX) – An Overview. Starting from marketing to sales and delivery, everything matters in customer experience. The customers’ feelings, their perspective toward the brand, and their connection to it. How is Conversational AI the Next step in Customer Experience?

AI 52

AI Artificial Intelligence CX Machine Learning 52

Fonolo

FEBRUARY 14, 2023

It’s as simple as saving their place in the virtual queue, and automatically deploying a call-back to the customer when a live agent becomes available. Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

SEPTEMBER 20, 2022

Data enrichment ensures you keep an accurate contact list and increases data quality by removing duplicates. Redundant data may result in customer and revenue loss and can damage your reputation. Customers expect the best when interacting with your brand. Improve brand loyalty. Closing Thoughts.

CRM 26

CRM Data Entry Actionable Insights Social Media 26

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. In fact, many sales professionals spend a large portion of their time not selling but rather on admin tasks like data entry.

Artificial Intelligence 29

Artificial Intelligence Customer Experience Machine Learning CRM 29