ClearAction

SEPTEMBER 29, 2016

ClearAction and Marketing Future Forum help you center your business on customers, to accelerate and sustain growth. ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI.

CXM 66

CXM CX Customer Experience B2C 66

ClearAction

DECEMBER 31, 2015

Highlights of Customer Experience Strategy Advice. Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. ” Customer Experience Governance: Do This, Not That.

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63

Experience Investigators

AUGUST 9, 2022

That’s why Customer Experience Management is so critical. What is CX Management (CXM)? One new client took me on a tour of their headquarters and proudly showed off the new dashboards displaying their Net Promoter Score (NPS) and other customer feedback metrics. A strategy. A business discipline.

CX 52

CX Net Promoter Score CXM Customer Journey Map 52

ClearAction

MAY 31, 2015

Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? Coordinate Managers of Customer Experience.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Unified-CXM: An Inevitable New Category of Enterprise Software.

CXM 98

CXM Government Start-ups Customer Experience Management 98

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Sprinklr

OCTOBER 13, 2021

Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your brand needs to be able to: Get more out of your social customer engagement data by empowering teams to submit requests for campaigns or content using standardized intake forms.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClearAction

AUGUST 21, 2016

Temporary upticks in revenue are possible without it, yet optimization of customer lifetime value requires it. When day-to-day work of employees in every functional area incorporates customers’ expectations and when everyone perceives personal consequences for aligning their work with customers’ expectations.

Customer Experience 54

Customer Experience VOC CXM Voice of the Customer 54

ClearAction

DECEMBER 15, 2015

Company growth is the ultimate reason for customer experience management, and companies that drive organic growth are more likely to thrive in the future. Momentum is an essential aspect of customer experience strategy and governance.

Customer Experience 63

Customer Experience Customer Experience Management CXM Construction 63

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. So let’s start! At the same time it is also what most companies are missing. Actions include are short- and long-term follow-up.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. So let’s start! At the same time it is also what most companies are missing. Actions include are short- and long-term follow-up.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64