ClearAction

DECEMBER 31, 2015

Business-to-Business Customer Experience Advice Highlights. Business-to-business customer experience management has certain complexities and advantages that need to be well understood by practitioners and vendors alike. Business-to-Business Customer Experience. Advice This Past Year. Highlights.

Customer Experience 54

Customer Experience Net Promoter Score B2B Voice of the Customer 54

ClearAction

MAY 24, 2016

Customer Experience ROI Opportunities in B2B Touchpoints. State of Business-to-Business Customer Experience Management. B2B Customer Experience Management: Do This, Not That. Loving Suppliers for Customer Experience Excellence. Strategic Action on B2B Voice of the Customer.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Experience Design Customer experience design (CXD) is a customer experience strategy used to create customer experiences that meet customer needs and drive customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Artificial intelligence (AI) is a top topic in customer experience management. This means both customers and employees have a different mindset now.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

ClearAction

AUGUST 2, 2016

Using B2B VoC to Transform Customer Experience Lynn Hunsaker. Customer experience transformation is the top priority of business-to-business (B2B) companies that track customer survey data. That’s according to a series of global B2B customer experience studies that I led. Why is there a gap?

VOC 54

VOC B2B Customer Experience Close the Loop 54

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64