Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
Lumoa
MARCH 20, 2018
Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
NOVEMBER 8, 2023
Customer experience encompasses every interaction a customer has with a business. A survey conducted by TELUS International revealed that 65% of customers anticipate some level of CX automation in their customer journey. However, surveys alone are not sufficient for comprehending customer feedback.
Lumoa
MARCH 20, 2018
Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.
Hodusoft
JUNE 17, 2021
Organizations that understand this plural nature, stay agile, and create a consistently positive customer experience will prosper and move forward. . Contact centers that deal with payment card information will need a solution that supports encryption of this information, and they need speech or text analytics.
Confirmit
MAY 18, 2020
Governments' flight restrictions change by country but the repercussions of Covid-19 are felt globally, Cathay Pacific, for example, cut 96% of their flights and Easyjet cancelled all flights amid a severe drop in demand and the increasing travel restrictions.
DMG Consulting
JANUARY 29, 2021
If scientists around the world could develop a series of vaccines for a previously unknown virus in less than 9 months, governments should be able to figure out how to distribute and administer it efficiently, though this is a complex logistics and distribution challenge for which there are proven solutions. of the responses.
Expert insights. Personalized for you.
178 
Let's personalize your content