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HoduCC Gartner Digital Markets May 2021

Hodusoft

Contact centers that deal with payment card information will need a solution that supports encryption of this information, and they need speech or text analytics. Provides total solution contact center application for our enterprise and government clients.” – Ismed S, From Telecommunications industry . What do our customers say.

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Returning to the Skies and the Role of CX

Confirmit

Governments' flight restrictions change by country but the repercussions of Covid-19 are felt globally, Cathay Pacific, for example, cut 96% of their flights and Easyjet cancelled all flights amid a severe drop in demand and the increasing travel restrictions.

CX 59
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Confirmit Roles and User Permissions

Confirmit

For example, optional modules and features include, but are not limited to: Action Management, Active Dashboards, CAPI, CATI, Discovery Analytics, Genius Text Analytics, Hierarchy Management, Instant Analytics, Model Builder, Panel Management, and Translation Module.

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Confirmit for B2B: Program Accelerators

Confirmit

We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. Text Analysis. Governance. What Types of Accelerators are Available? Survey Designs. Data Inputs. Dashboards. Report Templates.

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Managing Contact Centers Through the COVID-19 Pandemic

DMG Consulting

The US government has approved a multi-billion dollar package to assist citizens in need of financial aid due to COVID-19.). If you have interaction (speech and text) analytics or your CCaaS provider offers this capability, use it to gain an understanding of what is happening with customers throughout your enterprise. “In

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7 Best Practices: Integrating Patient Experience Insights into Operations

SurveySensum

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Ethics and Governance of Artificial Intelligence for Health. Sieniek, M., Godbole, V. Nature, 577(7788), 89–94.

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2021: The Year of the Contact Center

DMG Consulting

If scientists around the world could develop a series of vaccines for a previously unknown virus in less than 9 months, governments should be able to figure out how to distribute and administer it efficiently, though this is a complex logistics and distribution challenge for which there are proven solutions. of the responses.