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Companies Scramble to Report on COVID-19 Business Impact

Customer Experience Matrix

Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Customer Data Platform vendor Amperity reported a less rosy result in its COVID-19 Retail Monitor , which draws data from Amperity’s retail clients. Reviews were shorter as consumers likely had other things on their minds.

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Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Customer Bliss

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. The requirement was to unite multiple operating models into a single, understandable experience for the customers. Storytelling.