1 to 1

JUNE 10, 2022

Areas that they can control are the customer experience and their brand reputation. Headquartered in Charlotte, North Carolina, Hendrick Automotive Group represents 130 franchises across more than a dozen states and employs about 11,000 people. to see what type of experience others have had.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Start-ups 26

Qualtrics

FEBRUARY 18, 2020

Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives. Hitting fast forward on customer experience. Ask any exec and they’ll tell you they want to lead their industry in customer experience. Brand + Product Experience - 14:00 // Weds, March 11.

Education 29

Education Government Social Media Healthcare 29

Help Scout

FEBRUARY 11, 2019

It was one of the best customer service relationships of my life. Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40