SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

PeopleMetrics

FEBRUARY 6, 2015

You''ve got your Voice of the Customer program in place. Your Client or Customer Advisory Board is humming along. You have built a discipline around customer journey mapping. You have the attention and support of leadership for customer experience improvement. The answer is likely right in front of you.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Gain richer insights into customer and market perceptions. Drive intelligent action to improve the customer experience.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

MARCH 31, 2019

Confirmit offers end-to-end solutions that help businesses collect Richer insights so they can make Smarter Decisions and take Action Faster using the world’s most secure, reliable, and scalable solutions for Customer Experience, Employee Engagement, and Market Research programs. Analytics, Reporting, and Dashboards.

Text Analytics 40

Text Analytics Voice of the Employee Contact Center Voice of the Customer 40

Confirmit

JUNE 3, 2018

Customer Experience professionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the Customer Voice of the Employee Market Research Featured Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

MARCH 5, 2017

Confirmit Genius™ incorporates Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. It integrates with Confirmit Horizons™, our flexible, multi-channel solution for Customer Experience, Employee Engagement and Market Research programs.

Sentiment Analysis 40

Sentiment Analysis Text Analytics Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback. Another area where Siemens is focused on innovation is text analytics. Voice of the Customer Best Practices.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40