Aquire

DECEMBER 1, 2021

Despite the new platforms on the scene, Facebook is still one of the most popular social media around. So, it’s safe to assume there are quite a few of your customers among its users — often trying to make buying decisions with the platform’s help. How can I improve my customer experience on Facebook?

Social Media 105

Social Media Customer Experience Omnichannel Sports 105

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Some hints: big data, omnichannel, personalisation, AI and organizational culture. As more companies figure out how to do this, in the future customers will demand it or leave.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64