SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Social media posts. It also helps your customer success team track your performance and adjust to meet target goals.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Aquire

DECEMBER 21, 2021

At the very least, customer support automation helps take the burden of repetitive tasks off agents’ shoulders and enable them to focus on more complex problems. In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Fonolo

MAY 16, 2018

In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Players in the customer service (CS) game know this better than most. Making the Most of Customer Feedback. Leadership Leads.

Customer Service 90

Customer Service Contact Center Sports Social Media 90

Aquire

JANUARY 27, 2022

Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. When you review customer feedback and KPI data, it will be tempting to try and address all the issues it reveals at once. Test first, change later. And remember.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

ClearAction

APRIL 18, 2015

Propagate thought leadership: blog/wikis/social media are a great way to tap into peers’ expertise. An enterprise social platform can integrate collaborative networking & knowledge management. Employee engagement is improved when they get regular personalized customer feedback on their ability to satisfy (or otherwise).

Customer Experience 96

Customer Experience Social Media Scorecard CX 96

1 to 1

MAY 5, 2013

Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Social Media. Voice Of The Customer. Gartner & 1to1 Media CRM Excellence Awards. Social Media. Voice of the Customer. Church of the Customer. Customer Experience Matters. White Papers.

Entertainment 42

Entertainment Sports Social Media CRM 42

Steven Van Belleghem

DECEMBER 6, 2021

In the former social media era (Web 2.0) Many managers have solely relied on surveys to gain insights about how well they are meeting customer expectations. Aggregating and centralizing all sources of Voice of Customer (VoC) feedback (i.e. social media, ratings and reviews, website LIVE chat, focus groups, etc.)

CX 123

CX Customer Experience Non-Profits Social Media 123

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Jeremy Watkin, Director of Customer Experience at FCR @jtwatkin | blog “Customer experience doesn’t begin with awe and delight as much as we love reading about this on social media.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64