ClearAction

APRIL 3, 2015

Your best ideas for employee engagement + training originate with customer feedback. To improve employee listening skills where customer is concerned, make that a key criterion in hiring, promotions, etc. Nothing feels & drives better that good customer feedback and thanks from management published in intranet.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future.

CX 129

CX Customer Experience Education Machine Learning 129

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want you to know them.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

MAY 31, 2015

Although dedicated groups of experts spelled efficiency when we entered the industrial age, their insular nature causes inefficiencies and hassles both for your customers and for your company. Turning to technology or organization structure to solve all these ills is often a step in the right direction. Use Customer Inputs Everywhere.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

ClearAction

APRIL 18, 2015

Employee engagement is vital to CX because (1) technology, surveys, and intelligence are only as valuable as the actions that they inspire and enable, and (2) customer experience is shaped by the ripple effect of each department across the company. Customer Experience Governance: Do This, Not That. —@jameskobielus.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96