Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. Why do you need Customer Experience Management?

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

ClearAction

APRIL 3, 2015

Your best ideas for employee engagement + training originate with customer feedback. To improve employee listening skills where customer is concerned, make that a key criterion in hiring, promotions, etc. Nothing feels & drives better that good customer feedback and thanks from management published in intranet.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Zendesk

MAY 12, 2021

It’s up to every department to provide consistently great experiences that get customers in the door and keep them coming back. When it comes to minimizing poor experiences and increasing retention , customer retention software can come in handy. Customer feedback software. Take Tails.com.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature.

Contact Center 210

Contact Center CRM Technology Technology 210

Totango

FEBRUARY 10, 2021

Set success goals for each stage of your customer journey map. Segment your customer database for personalized communications. Proactively guide customer growth. Incorporate customer feedback. Automate your customer success strategy with customer success software. Incorporate Customer Feedback.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future.

CX 129

CX Customer Experience Education Machine Learning 129

Qualtrics

APRIL 17, 2021

The right technology can help optimize both customer-facing interactions, and internal team coaching and culture. On the customer-facing side, dashboard and ticketing systems help agents work smarter. Internally, agent performance scorecards can help team leads deliver more impactful, personalized coaching. Data’s vital.

Scorecard 26

Scorecard Contact Center CX Start-ups 26

ClearAction

MAY 31, 2015

Although dedicated groups of experts spelled efficiency when we entered the industrial age, their insular nature causes inefficiencies and hassles both for your customers and for your company. Turning to technology or organization structure to solve all these ills is often a step in the right direction. Use Customer Inputs Everywhere.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

Qualtrics

NOVEMBER 16, 2021

We knew we wanted our customer experience to be quick and easy, and enabled by technology. Enabled by insight into what people wanted, we could build our customer journeys to address these needs.” With real-time access to customer feedback, our team can immediately close the loop with customers.

Customer Experience 26

Customer Experience Close the Loop Scorecard Customer-Centric Organization 26

Qualtrics

JANUARY 22, 2019

On investing in and coaching employees: empower employees with the freedom to do what’s right for the customer. We’re trying to find the right way to do this from everything like incentives over to scorecards. Customer feedback and their level of satisfaction, is the biggest component of our frontline phone reps incentive.

Scorecard 33

Scorecard Compliance CX Customer Satisfaction 33

ClearAction

APRIL 18, 2015

Employee engagement is vital to CX because (1) technology, surveys, and intelligence are only as valuable as the actions that they inspire and enable, and (2) customer experience is shaped by the ripple effect of each department across the company. Improve Customer Experience by Eliminating Customer-Focus Boundaries.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want you to know them.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Intercom

MAY 19, 2022

And in doing so, they’ve had to look critically at support as a differentiator, as Martin has said, and they had to think about the digital customer experience as they’ve made that shift to digitizing their business. It’s based on each support team’s individual scorecards.

Customer Service 52

Customer Service Start-ups ML Engineering 52