PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. ” With simple tools to listen to customers we now have a powerful, honest source for coaching and feedback on team and individual performance – the Voice of the Customer. How about a game of one-on-one? 4) Reap what you sow.

VOC 96

VOC Sports Voice of the Customer Case Management 96

Execs In The Know

APRIL 14, 2022

Is Your Voice of the Customer Data Failing to Deliver Change? During this panel, Concentrix’s Marc Mandel led an in-depth discussion about maximizing Voice of the Customer (VoC) data, touching on survey design and deployment, strategies for VoC data use, and techniques for turning customer feedback into action.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

ClearAction

SEPTEMBER 27, 2018

Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through. Every manager bears the responsibility to provide customer experience excellence context to what they communicate verbally and non-verbally. Maximize Value Attainment : Feed the hand that feeds you.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

ClearAction

AUGUST 16, 2016

Robust processes and tools are necessary for strategic action on VoC data. When I was at Applied Materials we had a well-oiled machine in our VoC actioning. Originally published as a special invitation Advisors monthly column for CustomerThink.com: Strategic Action on B2B Voice of the Customer.

CXM 67

CXM Customer Experience VOC Sports 67

Execs In The Know

MAY 18, 2021

Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. What about feedback? Is the solution validated in the eyes of customers? Customer Feedback: 4 Fresh Practices for Unlocking Employee Potential.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

ClearAction

APRIL 3, 2015

You must have alignment between your actual candidate experience and your desired customer experience. Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Your best ideas for employee engagement + training originate with customer feedback. Customers First, or Employees First ?

Customer Experience 121

Customer Experience VOE Scorecard Government 121

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. Voice of Customer Maturity Today 2.

VOC 62

VOC B2B Close the Loop Non-Profits 62