Zendesk

MAY 17, 2022

While this means more work for your support agents, it also means there are more opportunities for you to expand and retain your customer base. Regardless of industry, customer satisfaction score (CSAT) is one of the most popular metrics for gauging how consumers feel about the customer experience (CX).

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. This is not a customer service training class. And the job of employees is to serve to satisfy the customer. Instead, our education classes are interactive. Customers pay for their experience, not your product or service.

CX 78

CX B2C Hospitality Hospitality 78

Bill Quiseng

APRIL 18, 2021

Or be sure to read “ Delivering Effective Social Customer Service ” by Carolyn Blunt and Martin Hill-Wilson. Having not experienced good examples of communication, collaboration or relationship-building skills, how will your people whom you entrust to take care of your customers emotionally connect with them?

Social Media 167

Social Media Customer Service Education Retail 167

Shep Hyken

NOVEMBER 8, 2021

(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. Here are 100 of the strangest things retailers have been asked by customers.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. Active listening is key to forming close customer relationships.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Zendesk

JUNE 15, 2023

Leverage experience by pulling from your education. Takeaway: Showcase your education and volunteer experience as if they were professional jobs (just don’t misrepresent them). Customer service representative resume example Image source Include performance metrics in your resume to add supporting evidence for your achievements.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Fonolo

APRIL 4, 2023

Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) Source: Bluewolf Companies that prioritize providing a great experience saw a 10-15% increase in revenue and a 20% increase in customer satisfaction.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81