Uniphore

JUNE 10, 2021

14 CX Leaders Show You How to Harmonize Silos and Elevate CX With Contact Center Automation. Drive Agent Satisfaction to Drive Customer Loyalty. However, as businesses—and consumers—adapted, outlooks improved. Transition to work-at-home with legacy technology. 25% Lack of self-service options. 13% High Call Volume.

Contact Center 246

Contact Center Outlook Gaming Education 246

Zendesk

JANUARY 18, 2022

As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. Invest in CX to grow your bottom line and secure leadership backing. Customers expect better service, and reward companies that meet expectations.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

CX Accelerator

DECEMBER 5, 2017

Do you ever feel like it’s impossible to keep great talent in a customer support environment? With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. Home To CX Accelerator You’re not alone! The good news is it can be done! Together, we can make the support center great again.

Customer Service 140

Customer Service Outlook Contact Center Sports 140

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Offer CX experts to assist you in survey design, data analysis, and best practices implementation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

APRIL 3, 2023

Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. This short-sighted outlook only undermines the true goal: creating long-term profitability. 10 effective strategies to improve retail customer engagement 1.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

NOVEMBER 23, 2023

With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. What is an NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Shep Hyken

FEBRUARY 18, 2022

He shares how to improve the SaaS customer experience to encourage customer loyalty. Keeping an eye on the customer journey can help your team uncover ways to boost engagement and retention. . Customer Experience Measurement . How can SaaS companies measure and improve customer satisfaction?

Customer Experience 65

Customer Experience Net Promoter Score B2B Non-Profits 65