Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. What to look for in a business phone system for banking and finance?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Hodusoft

OCTOBER 26, 2021

The one point every business harping upon over the last two years unanimously is customer experience. Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, and finance. Omnichannel connect. Suitability.

Contact Center 98

Contact Center Omnichannel Artificial Intelligence Machine Learning 98

CommBox

MAY 11, 2022

Find out more about how CommBox can help you deliver an excellent customer service . And while a contact form will never be the most innovative of customer support channels, it’s still one of the most intuitive – for both you and your customer. This may be key: particularly if your startup deals in finance or banking.

Customer Service 98

Customer Service Artificial Intelligence Omnichannel CRM 98

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

CRM 52

CRM AI Customer Service ML 52

Zendesk

OCTOBER 5, 2022

Meet your customers where they are, and be open to shifting tactics based on customer needs. Customers expect your software to be convenient and easy to use, and there’s no reason that your customer service should be any different. Customers’ needs and preferences are continuously changing. Learn more.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98