Zendesk

JULY 16, 2021

WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business. Businesses can direct customers to message them on WhatsApp by placing a WhatsApp launcher icon anywhere on their websites, e-commerce stores, and mobile apps.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

AUGUST 14, 2023

In essence, the CES survey becomes a compass guiding your efforts toward optimal customer satisfaction. Customers have different preferences when it comes to contacting a business or providing feedback. But instead of sending the survey right after their contact with your customer service team, you sent the survey weeks later.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

Intercom

FEBRUARY 15, 2023

happen at every touchpoint of a customer’s journey: from how easy it is to navigate your website, to how much they enjoy using your product, to how quickly they can get in touch with customer service to resolve an issue, it all contributes to a customer’s impression of you.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Zendesk

FEBRUARY 7, 2024

One thing’s for sure: Win-back campaigns are a proven strategy to reactivate a customer relationship. While businesses should prioritize customer retention to catch disengaged customers before they churn, successful win-back campaigns can be an essential safety net to recapture some lost revenue.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Actively utilize online customer surveys or feedback forms to collect feedback on the factors that influence customers’ shopping decisions, such as product quality, pricing, convenience, customer service, etc. Incorporate insights into customers’ decision-making process. But how to do that?

Retail 52

Retail Customer Experience Touchpoint Social Media 52