Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Finally, it’s important to use data and analytics to drive process improvements and decision-making.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Predictive analytics: AI algorithms can anticipate customer needs based on patterns, enabling employees to proactively personalize recommendations and deliver targeted service.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Callminer

NOVEMBER 6, 2019

. “Citrix Systems, for example, which serves 330,000 organisations worldwide, has used predictive analytics to uncover the fact that sales were stronger when sales representatives followed up with customers to provide additional support, dispelling the widely held notion that time spent on support takes away from time spent on sales.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140