SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. When you have too many customer personas and a huge audience pool, you need to manage it.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

JUNE 14, 2023

Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

VOZIQ

JUNE 7, 2023

This intelligence enables you to create better products and services, tailor your marketing efforts and deliver a more personalized customer experience. It leads to a higher NPS, which, when supported by market research and sentiment analysis, helps you extract insights into your customers’ needs.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

This intelligence enables you to create better products and services, tailor your marketing efforts and deliver a more personalized customer experience. It leads to a higher NPS, which, when supported by market research and sentiment analysis, helps you extract insights into your customers’ needs.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Lumoa

MARCH 12, 2023

Benefits of using a customer experience platform CX platforms benefit your business in many ways. Their ultimate goal is to enable you to improve the customer experience. Improving your CX can result in: Better customer retention. 81% of customers make a second purchase after a great experience.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

NOVEMBER 10, 2023

But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Intercom

JULY 13, 2023

Those who embrace AI will be in a prime position to elevate the customer experience, and in a world where customer retention is critical, this shift can be fundamental to the success of a business. The time for AI in customer service is now.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

ECXO

MARCH 24, 2024

This data, when analyzed, provides deep insights into the customer’s preferences, enabling brands to cater to their needs more effectively. AI-powered chatbots, for instance, can engage with customers 24/7, provide personalized responses, and offer real-time solutions. It’s like a breath of fresh air.

AI 52

AI Customer Experience Social Media Machine Learning 52

SugarCRM

JUNE 16, 2022

But only “17% use AI and machine learning across the function.” With new tools and technology for automated sentiment analysis, AI is now replacing conventional feedback surveys with understanding customer sentiment and responding in real-time, prioritizing human emotions. And it is only getting better.

CX 26

CX Sentiment Analysis AI Machine Learning 26

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Qualtrics

DECEMBER 9, 2020

The company is able to take this obsession to new heights with XM by capturing and integrating more insights to redesign its products and enhance business outcomes - such as customer retention , NPS , and growth. Rather than focus on what customers are saying, Intuit QuickBooks uses XM to understand how they are behaving.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Text and Sentiment Analytics. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52