Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

APRIL 9, 2022

You should read the whole report, but for starters, here are some stats I was surprised to learn (or maybe not surprised as much as interested to see it in print): 73% of business leaders reported a direct link between customer service and business performance. Key Ideas to Improve your Customer Experience.

Customer Satisfaction 24

Customer Satisfaction Artificial Intelligence Machine Learning Management Consulting 24

Beyond Philosophy

AUGUST 6, 2022

Regardless of the causes for this shift in customer service quality, we must begin to repair some of the damage. 04:30 : We discuss the declining customer satisfaction index and some of our listeners’ responses. 04:30 : We discuss the declining customer satisfaction index and some of our listeners’ responses.

Management Consulting 97

Management Consulting Customer Satisfaction Customer Service Customer Experience 97

Beyond Philosophy

NOVEMBER 9, 2023

So, when I share some statistics I read regarding customer satisfaction and leveraging behavioral economics, some of which I felt very glass-half-empty about, I hope a few of you, with your half-glass-full dispositions, will help me see the bright side. What is worse is that since then, American customer satisfaction declined more.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Customer Acquisition Management Consulting 78

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

Shep Hyken

SEPTEMBER 16, 2022

She shares how companies can use Natural Language Processing in conjunction with human capabilities to enhance customer service. Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132