Beyond Philosophy

OCTOBER 16, 2021

In this episode, I debate with Customer Experience critic Alex Mead , Chief Customer Service Experience Officer, about how we Customer Experience influencers are doing everything wrong. 02:12 Mead shares his work experience and how he ended up as a self-described Customer Service Experience advocate.

Management Consulting 68

Management Consulting Contact Center Customer Experience CX 68

Shep Hyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Intercom

FEBRUARY 16, 2023

The six are cost, convenience, category expertise, curation, community, and customization. I’m a recovering management consultant, but this is not a management consultant-oriented book where I take these six things and basically say, “If you do these six things, you can be great like company X, Y, and Z.”

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Shep Hyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. One way to do this is by fostering a strong customer community in your enterprise.

E-commerce 122

E-commerce Social Media Manufacturing Management Consulting 122

Shep Hyken

SEPTEMBER 16, 2022

She shares how companies can use Natural Language Processing in conjunction with human capabilities to enhance customer service. Businesses who want to use NLP to process customer feedback will find that this type of A.I. has limitations. . When it comes to processing feedback, categorization is king.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Beyond Philosophy

MARCH 20, 2020

We had some good news, which is that Beyond Philosophy has been recognized as one of the best management consultancies by Financial Times for the second year in a row. If I want an elevated experience with better customer service than Wal-Mart (because let’s be real…), then Publix.

Construction 171

Construction Social Media Management Consulting Start-ups 171

Beyond Philosophy

MARCH 16, 2023

But the bottom line is switching to technological-led interactions will probably improve customer satisfaction. There is nothing worse for a score than relying on an unhappy, poorly trained, underpaid person providing customer service with a frown on their face, Morgeson says. Click here.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

AUGUST 3, 2023

So, I worked on getting some training for team development, marketing, and customer service. We can help improve your Customer Experience and Marketing and gain growth. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years. Also, you have to do a good job.

Sales 78

Sales Social Media Management Consulting Start-ups 78

Beyond Philosophy

AUGUST 20, 2022

Intaking a variety of consumer inputs, the machine will output a response intended to resolve these customers’ predicted needs creating a positive engagement tool for customer service. There are benefits to customers with proactive experiences. Key Ideas to Improve your Customer Experience.

Artificial Intelligence 22

Artificial Intelligence Management Consulting Customer Retention AI 22

Beyond Philosophy

JULY 29, 2021

My global Customer Experience consultancy, Beyond Philosophy, has been recognized by Financial Times as one of the leading management consultancy organizations for the past three years. So, today, we will look at the 5 Rules for building a successful Customer Experience team. .

Customer Experience 88

Customer Experience Management Consulting CX Customer Service 88

Beyond Philosophy

APRIL 9, 2022

You should read the whole report, but for starters, here are some stats I was surprised to learn (or maybe not surprised as much as interested to see it in print): 73% of business leaders reported a direct link between customer service and business performance. 23% said they are looking to drive stronger relationships.

Customer Satisfaction 24

Customer Satisfaction Artificial Intelligence Machine Learning Management Consulting 24

Customer Bliss

SEPTEMBER 27, 2018

During this change management process, Lucy explains that in bringing various teams together, in addition to presentations, she brought in a management consultant to help them bridge communications and achieve their mission. Acquire the Right Talent to Help You Execute.

CX 89

CX CX Transformation Government Management Consulting 89

Comm100

JANUARY 19, 2017

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.

Customer Service 87

Customer Service Management Consulting Customer Retention Customer Satisfaction 87

Comm100

JANUARY 19, 2017

Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.

Customer Service 80

Customer Service Management Consulting Customer Retention Customer Satisfaction 80

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

AUGUST 6, 2022

Regardless of the causes for this shift in customer service quality, we must begin to repair some of the damage. 04:30 : We discuss the declining customer satisfaction index and some of our listeners’ responses. 04:30 : We discuss the declining customer satisfaction index and some of our listeners’ responses.

Management Consulting 97

Management Consulting Customer Satisfaction Customer Service Customer Experience 97

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. Who wrote it: Contact Babel. Sponsored by LogMeIn.

Contact Center 57

Contact Center Technology Technology CRM 57

Beyond Philosophy

NOVEMBER 9, 2023

Because of my relationship with Delta and Amazon, I know that price discrepancies will eventually balance out with lower prices on other items or even through realizing other benefits, like easy customer service or loyalty rewards. Wouldn’t you like loyal existing customers buying like this from you? Click here.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Customer Acquisition Management Consulting 78

ProProfs

JANUARY 25, 2022

Awesome customer service. Create custom business intelligence reports. Customer service needs improvement. It is committed to helping its customers achieve business objectives through efficient use of their workforce. Great customer service. Easy to use. Highly configurable. No hidden costs.

Compliance 52

Compliance Start-ups Education Invoicing 52

Lumoa

APRIL 24, 2018

And are you able to concretize your actions and finally monitor the impact of those actions on the customer experience? Addressing these questions is paramount, certainly if you want to use customer experience as a differentiator.” Mike Wittenstein Management Consultant and Managing Partner at Storyminers.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

MAY 3, 2013

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Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

1 to 1

JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

MAY 5, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Entertainment 42

Entertainment Sports Social Media CRM 42

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

1 to 1

MAY 2, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Social Media 39

Social Media Touchpoint CRM Gaming 39