Shep Hyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. One way to do this is by fostering a strong customer community in your enterprise.

E-commerce 122

E-commerce Social Media Manufacturing Management Consulting 122

Beyond Philosophy

DECEMBER 10, 2022

Going viral is the goal of any passionate social media poster. Unless, of course, the viral post is about how you broke a guitar during a customer’s flight and then showed “indifference” to their complaint. The trick is actually doing it—and for the right reasons, not a customer service failure.

Social Media 68

Social Media Management Consulting CX Customer Experience 68

Shep Hyken

DECEMBER 28, 2021

How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations. Shep Hyken interviews Rebecca Morgan, an international speaker, management consultant, and bestselling author. She wrote the bestseller, Calming Upset Customers that sold more than 250,000 copies. Be a role model. New York Times ?bestselling

Management Consulting 69

Management Consulting Social Media Customer Service Customer Experience 69

Beyond Philosophy

MARCH 20, 2020

We had some good news, which is that Beyond Philosophy has been recognized as one of the best management consultancies by Financial Times for the second year in a row. Financial Times ask people in business about who should be on the list, and because we do a lot of social media, people remembered us.

Construction 171

Construction Social Media Management Consulting Start-ups 171

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

AUGUST 3, 2023

So, I worked on getting some training for team development, marketing, and customer service. Social media and AI are also great tools, and knowing how to use them is essential. We can help improve your Customer Experience and Marketing and gain growth. I planned my route, and it worked! Click here.

Sales 78

Sales Social Media Management Consulting Start-ups 78

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37