Comm100

FEBRUARY 9, 2021

It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Live chat is everywhere. Get Comm100 Free. Comm100 Free.

Sales 59

Sales Social Media Manufacturing Customer Satisfaction 59

Comm100

MAY 4, 2022

Firstly, this gives members the flexibility to reach out however they want – live cat, social media, SMS, or email – and receive the same great service in return. For credit unions wanting to meet their members’ customer service expectations, omnichannel member engagement is essential. Lake Michigan Credit Union.

Omnichannel 81

Omnichannel AI Artificial Intelligence Start-ups 81

Comm100

MARCH 2, 2022

As a result, members often have high expectations when it comes to customer service and credit union member experience. This means credit unions now need to measure and manage their customer interactions across multiple channels in order to drive customer satisfaction overall and effectively compete with banks.”

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Comm100

APRIL 9, 2021

Today’s customer service expectations cross over industries. Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. Wait times are key to any customer service team. Wrap-up.

Retail 70

Retail AI Social Media Start-ups 70

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52