Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 89

Customer Service AI B2C Technology 89

Shep Hyken

APRIL 5, 2022

The Return on High Customer Satisfaction Is Huge. The Link Between the Top Rated Customer-Focused Companies and the Stock Market. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. marketplace on their customer satisfaction scores.

Customer Satisfaction 61

Customer Satisfaction Customer Retention Customer Service Customer Experience 61

Comm100

FEBRUARY 9, 2021

It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Live chat is everywhere. at that time.

Sales 58

Sales Manufacturing Social Media Customer Satisfaction 58

Comm100

MAY 4, 2022

For credit unions wanting to meet their members’ customer service expectations, omnichannel member engagement is essential. Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States.

Omnichannel 79

Omnichannel AI Artificial Intelligence Start-ups 79

Comm100

MARCH 2, 2022

As a result, members often have high expectations when it comes to customer service and credit union member experience. This means credit unions now need to measure and manage their customer interactions across multiple channels in order to drive customer satisfaction overall and effectively compete with banks.”

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52