Unleash Your Customer Service Team’s Full Potential with Virtual Agents
UJET
DECEMBER 10, 2020
And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Babe Ruth had Lou Gehrig—the list goes on.
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