SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. Want to know these criteria?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. Customization: Check if the tool allows for customization to match your business’ branding.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Top 10 customer feedback tools in 2022. Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Customers are an integral part of any business’s success. Crafting the right questions is the key to unlocking meaningful insights from your customer feedback.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

We evaluate the customer reviews from platforms like G2, Capterra, and Trustradius and list out the pros and cons of each tool. A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Request a Demo 2.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . The tool offers real-time customized dashboards to take quick actions and make improvements. Setting up survey is quick and easy. Very easy to use and customize.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Lumoa

JANUARY 11, 2022

And without great analytics, you would not understand your data. Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

ECXO

APRIL 2, 2023

Both are based on the concept of continual improvement by learning from past successes and failures to identify and implement changes to increase customer satisfaction by delivering value and meeting or exceeding expectations.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

ECXO

APRIL 2, 2023

Both are based on the concept of continual improvement by learning from past successes and failures to identify and implement changes to increase customer satisfaction by delivering value and meeting or exceeding expectations.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

SurveySensum

MARCH 26, 2024

Survey tools facilitate the creation, distribution, and analysis of surveys. They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Online survey tools facilitate the creation, distribution, and analysis of surveys. They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52