Taylor Reach Group

JUNE 5, 2017

How Ontario Minimum Wage Increases Will Impact Contact Centres. The most affected industries are expected to be retail and hospitality and Contact Centres. The most affected industries are expected to be retail and hospitality and Contact Centres. What will be the impact on the economy? Impact of Minimum Wage on Individuals.

Hospitality 50

Hospitality Hospitality Retail Government 50

Taylor Reach Group

JUNE 15, 2017

Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. The most affected industries are expected to be retail and hospitality and Contact Centers. However recent stories on this topic by the CBC cited the fact that more than 50% of all minimum wage earners work for large companies.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

JULY 23, 2019

The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140