Intercom

FEBRUARY 16, 2023

Now it’s up to businesses to meet them. In today’s episode, we’ve caught up with Joel to talk about the me-centric revolution and what that means for retail. The six Cs – cost, convenience, category expertise, curation, community, and customization – are like ingredients to help businesses build meaningful relationships with customers.

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Beyond Philosophy

MARCH 20, 2020

Since the year 1580, aka the year we started charting shark attacks, there have been a little over 2,000 shark attacks, of which 471 were fatal. It’s a remarkably small number given how much headspace it takes up for all of us. Setting up proximal branding to the point of sale could help, too.

Construction 171

Construction Social Media Management Consulting Start-ups 171

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Have Organizations Given Up?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Beyond Philosophy

AUGUST 3, 2023

So, I worked on getting some training for team development, marketing, and customer service. Usually, one starts as a specialist. So, start by specializing; show your worth. On this topic of different jobs, there is a chance you could end up in a bad position or with a lousy manager. Click here.

Sales 78

Sales Social Media Management Consulting Start-ups 78

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 24, 2018

Sue Duris Customer Experience and Digital Marketing Consultant. For organizations just starting out with CX, NPS is a good gauge of loyalty. Addressing these questions is paramount, certainly if you want to use customer experience as a differentiator.” Adam Toporek Customer Service Expert, Speaker and Author.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 7, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51