Fonolo

OCTOBER 10, 2019

Power , 67% of online users are leveraging social media to get in touch with companies for support. There is no question that ignoring them is a major customer service faux-pas. If your team is going to engage with customers on social media, there are a few best practices to keep in mind before you get started. .

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Aquire

OCTOBER 8, 2021

improvement in site speed results in retail consumers spending almost 10 percent more? Yet, customers have set the bar high when it comes to acceptable response times. It’s about connecting customers to knowledgeable agents — who, by the way, were found to be essential to a good customer service experience.

Retail 98

Retail Start-ups Social Listening Sales 98

Execs In The Know

FEBRUARY 17, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice. If your social listening and engagement platforms are two separate tools, it’s time to downsize. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Company Seeks Omnichannel Customer Support Software. Business Seeks All-in-One Customer Service Software.

Social Media 42

Social Media CRM Omnichannel Invoicing 42