Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Fine-tuning your CX elements is a constant exercise.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Features like tagging, segmentation, custom reports, and dashboards.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 27, 2022

It uses advanced tools, text analysis, insightful dashboards, word clouds, and more to help you identify disappointed customers, brand your surveys, eliminate duplication, improve analytics, and create quicker and faster surveys. . Personalization and survey branding. Text & sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. In the digitalized world, customers are present everywhere. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52