Zendesk

MAY 2, 2022

People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Personalized experiences are now expected, and impressing younger customers is an even tougher task. Read on to see how three healthcare companies are creating better customer experiences.

Healthcare 52

Healthcare Net Promoter Score Customer Experience Hospitality 52

Zendesk

AUGUST 20, 2021

Lyra Health, a healthtech startup that allows employers to provide personalized mental health care for employees, has achieved unicorn status. Read on to see how health tech startups are transforming the patient experience. Image courtesy of Collective Health. Improving access to mental health tools and services.

Healthcare 80

Healthcare Pharmaceutical Government Omnichannel 80

Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Zendesk

SEPTEMBER 13, 2021

When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources.

E-commerce 105

E-commerce Start-ups Retail Engineering 105