Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. QUI Customer Experience Strategies from the Pandemic.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

Zendesk

JANUARY 3, 2022

In fact, according to Forbes, sales analytics are “probably the most important tool a company has today to gain customer insights.”. Lead generation and lead scoring are all about identifying the right customer at the right time. Maximize customer lifetime value. How does your company keep its customers happy?

Sales 52

Sales CRM B2B Finance 52

Customer Bliss

SEPTEMBER 28, 2021

The most admired companies set their table to honor customers. They imagine customers walking in their door, sitting in their chairs, passing the time waiting for them. And while it pains them to make customers wait, they honor that time by making it pass as smoothly as possible. My stats tell me that Americans spent 1.1

Healthcare 77

Healthcare Hospitality Hospitality Start-ups 77

Comm100

MARCH 2, 2022

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations are struggling to deliver on consumer CX expectations. There are three distinct approaches for a customer experience management program.

Customer Expectations 52

Customer Expectations CX Net Promoter Score Customer Experience Management 52

Aquire

JUNE 7, 2021

For example, how to use Acquire to offer first-rate customer service on Facebook is a product-led piece that helps Acquire improve the customer journey. There are a few critical components to product-led content to remember when trying to improve the customer journey: Keep it frictionless and easy. Demonstrate value.

Customer Journey Map 98

Customer Journey Map Education Sales Start-ups 98

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? Joel: Absolutely. Getting the partners involved. Dee: Brilliant. Joel: Yeah.

Healthcare 211

Healthcare Start-ups Compliance Invoicing 211

Zendesk

MARCH 29, 2023

Tools that unify customer communication and data so agents don’t have to search for information can also boost efficiency and productivity. This is essential for providing a great customer experience while processing customer orders. In fact, acquiring a new customer costs five times more than selling to an existing one.

Sales 52

Sales Customer Loyalty B2B Customer Service 52