Zendesk

NOVEMBER 30, 2022

No one likes to lose customers. And for many businesses that made the shift to operating online during the pandemic, it’s been a challenge to connect with customers on a personal level. Fortunately, there’s a wide range of digital platforms that can help you understand your customers in a deeper and more meaningful way.

Net Promoter Score 52

Net Promoter Score Social Media AI Customer Loyalty 52

Zendesk

FEBRUARY 8, 2023

We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Kerry Bodine

APRIL 22, 2018

However, when I’m not walking to my office, I’m flying around the US—or to some other country around the globe—to meet with a client, deliver a speech, or facilitate a workshop. Getting to connect with our clients and their customers face to face is a meaningful part of my job. And I’m thrilled that Kerry Bodine & Co.

CX 48

CX 48

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. ODSC East - Open Data Science Conference – May 1-4, Boston, MA.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

SugarCRM

SEPTEMBER 23, 2019

As you may recall from our previous spotlight , Sugar Partners play an essential role in helping companies cultivate customers for life. Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

Comm100

APRIL 25, 2018

Much has been studied, discussed and debated about keeping customers satisfied and loyal to your brand. In the past, people believed that providing a unique customer service experience was the key to customer loyalty. However, customers rarely frequent your business for exceptional customer experience.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40