Zendesk

NOVEMBER 3, 2022

Upwork is the world’s largest work marketplace where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. Upwork was also named one of Time’s 100 most influential companies of 2022. Upwork was also named one of Time’s 100 most influential companies of 2022.

CX 98

CX AI Technology Technology 98

Zendesk

FEBRUARY 8, 2023

We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Beyond Philosophy

JUNE 29, 2016

There’s Taskrabbit for chores and errands, and UpWork for freelancers. For example, sharing economy companies could conduct customer mirrors where consultants pose as customers of various races, genders and sexual orientations to identify the specific points in the customer journey where discrimination or disparate treatment occurs.

Transportation 113

Transportation Legal Customer Experience 113

Customer Bliss

JANUARY 26, 2017

” You’d find the right designer — Upwork, Fiverr, etc. If your entire leadership team takes part in the initial building out of the five customer experience competencies , they will begin to appreciate the scale and scope of the work. A startup may need 2-5 people in customer experience initially.

Innovation 68

Innovation Customer Experience 68

Qualtrics

JUNE 17, 2020

Erin is Head of Diversity, Inclusion & Belonging at Upwork. He’s responsible for a wide range of companywide programs and initiatives that support, drive and influence HP’s diversity philosophy, strategy, goals, customer relationships and business results. Dr. Erin L Thomas. She’s also the former Managing Director of @prdgm.

Education 61

Education Start-ups Gaming Customer Relationship 61

CommBox

JANUARY 26, 2022

In 2022, it is estimated that about 26% of all employees will be full-time remote workers, according to research from Upwork. This is extremely important as your team goes on to deal with customers as well. For example, your team probably uses SMS, email, WhatsApp, and social media to communicate with customers.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Zendesk

JUNE 3, 2021

Additionally, an Upwork report found that 26.7 Team-building activities for customer support teams. Support agents get their share of human interaction because they’re connecting with customers all day. During team meetings, ask your agents to share a recent customer win. Share one win. Unwind with a virtual art class.

Gaming 105

Gaming Start-ups Sales Entertainment 105