Beyond Philosophy

MARCH 2, 2016

Their technology examined conversation and silence, ringtones and hold times. The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. This is the place where customer care, CX, and contact center leaders come together! This is the time for perfecting processes and technologies that are already hard at work.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Can technology create customer delight? Global #CX experts weigh in! For those not familiar with the term, let’s quickly revisit what it is.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Qualtrics

MAY 20, 2019

That’s what the leadership team at Barksdale Air Force Base in Louisiana wanted to find out, and they chose Qualtrics as the tool to help. What are the things that happen that make you want to stay or leave? And then, for the military base commanders, what can you do about it? Measuring On-Base “Health”.

Government 24

Government Entertainment Healthcare Retail 24