Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

JANUARY 23, 2018

Most companies collect feedback in some specific format, such as Net Promoter Score. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

DECEMBER 1, 2021

If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. Nice Satmatrix offers out-of-the-box analytic charts, graphs, and data for improved efficiency.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52