Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Facebook has patented a technology through which your ability to repay a loan is determined by your social network.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Helpt

FEBRUARY 14, 2024

The term "big data" refers to datasets that contain more variety, arrive in increasing volumes and with greater velocity ( the three V’s of Big Data ). This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media. Contact center software vendors are increasingly offering modules that allow agents to manage interactions via social media sites such as Twitter and Facebook.

Contact Center 140

Contact Center VOC Social Media AI 140

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Taylor Reach Group

MAY 24, 2018

As an attendee at the SWPP Annual Conference, you will; Learn about industry trends and hot topics from the experts; Improve your workforce management skills; Make important contacts and network with your peers; See the latest technology available to you; Have a great time! Loyalty Summit: June 5-7, Barcelona.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Callminer

SEPTEMBER 23, 2020

Just because the technology makes it possible doesn’t mean you should do it.” Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Gleaning data from corporate websites, news, and social media activities is a good place to start. Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Data Mining 182

SugarCRM

OCTOBER 12, 2021

Marketing technology moves fast. By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Marketing automation has been around for a while now.

Predictive Analytics 47

Predictive Analytics Data Mining CRM Invoicing 47