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Do You Know the Power Core of Your Company? How to Determine and Dance with the Power Core

Customer Bliss

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Determining the company Power Core has helped every one of my clients advance the adoption of their role and the CX work. Here’s an easy way to determine it.

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6 Customer Experience Lessons I?ve Learned as an Experienced CCO

Customer Bliss

If you’ve been listening to, or been a guest on my podcast, The Chief Customer Officer Human Duct Tape Show , then you know that the last question I like to ask is: what do you know now that you wish you knew then ? ” learnings with you! Know Who To Dance With.

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Jasmine Friedl on design, diversity and forging a different path for herself

Intercom, Inc.

I caught up with Jasmine for a chat that ranged from how she got her first big break to how she has tackled the tough task of building out her design team at Intercom from scratch. At various points, she attended a Mennonite school, then a conservative Christian high school where her graduating class was just 16 students strong.

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