The DiJulius Group

APRIL 19, 2023

Is a recession coming? Are we already in a recession? One thing is for certain, we have been in a customer service recession since the end of the pandemic. However, unlike every other recession, this one is optional. It is an opportunity for the brands that focus on the experience they deliver to both employees and customers. Read Full Article The post Announcing the 2023 Customer Service Revolution Conference Lineup appeared first on The DiJulius Group.

Customer Service 94

Customer Service 94

Customer Think

APRIL 19, 2023

Generative AI is here to stay. It is not only a hype that probably gets worse before it gets better. And we clearly still are in a hype, as the following chart showing the search interest for ChatGPT between October 1, 2022 and April 12, 2023 from G.

AI 86

AI Technology Technology 86

CSAT.AI

APRIL 19, 2023

Documented customer complaints have been around since, well since the first record of one in 1750 BC (which was much harder a complaint to make than sending an email). Closed tickets are happy customers. Or are they? Just like a fast moving deli counter, it’s true that the faster tickets are closed the better CSAT tends to be. However, this is only true if the customer issue is actually answered.

Sentiment Analysis 71

Sentiment Analysis AI Customer Service Customer Satisfaction 71

Customer Think

APRIL 19, 2023

Source: Trust Insights The marketing world has been going gaga over ChatGPT for the past four months. The generative AI application from OpenAI was released to the public on November 30, 2022, and analysts have estimated that.

Artificial Intelligence 78

Artificial Intelligence AI Technology Technology 78

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

cxservice360

APRIL 19, 2023

Imagine you visit a store and buy some items and then you receive a survey asking you about your experience at the store. You fill The post The Practical Guide to Closing the Feedback Loop and Delighting Your Customers appeared first on CXService360.

Voice of the Customer 64

Voice of the Customer Customer Experience 64

Customer Think

APRIL 19, 2023

In today’s competitive marketplace, it is more important than ever to establish a connection with customers. This connection is possible through authentic branding i.e. creating an identity that resonates with customers and communicates your company’s core values. Branding allows you to differentiate yourself from your competitors and show how committed you are to your customers.

Customer Loyalty 73

Customer Loyalty 73

Customer Think

APRIL 19, 2023

Recently, I had an executive tell me that what the company sells is too technical, complex, and “cutting-edge” to use as the basis for a story. Then the executive went on to tell me that some solutions they sold could accommodate a business narrative, like efficiency and cost savings.

B2B 73

B2B 73

CX Network

APRIL 19, 2023

CX Network’s guide to preparing for a CX manager job interview

CX 73

CX 73

Customer Think

APRIL 19, 2023

New release of Virtuozzo Application Platform for WordPress enables anyone to automate enterprise-grade deployment, management and scaling of WordPress websites in the cloud

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Uplifting Service

APRIL 19, 2023

[link] How good or bad is the service you provide? This is an essential question to answer about your business. But it’s also a tricky one! See why in this video. You can’t take effective action to improve your customer service unless you have a clear idea of how good or bad your service is right now. But the problem is… it doesn’t matter what you think of your service.

Customer Service 40

Customer Service Customer Experience 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

APRIL 19, 2023

To quote the late, great Yogi Berra, “It’s like déjà vu all over again.” As we approach the summer of 2022, we are still dealing with the same issues we had in the summer of 2021 and the summer of 2020. COVID-19 case counts are going up again across the U.S.

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MyCustomer Experience

APRIL 19, 2023

Blank 19th Apr 2023 By Colin Shaw Founder & CEO

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Customer Think

APRIL 19, 2023

It isn’t easy to put a price on lifelong customer loyalty. But every day, thousands of retailers try, and some are putting it in the wrong places. Companies dedicate nearly one-third of their marketing budgets to loyalty programs and customer relationship management, according to Statista.

Customer Relationship Management 62

Customer Relationship Management Retail Customer Loyalty Customer Experience 62

MyCustomer Experience

APRIL 19, 2023

19th Apr 2023 By Colin Shaw Founder & CEO

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