Beyond Philosophy

JULY 8, 2023

Many organizations are making a common mistake when it comes to AI. They fail to capitalize on the potential to enhance Customer Experiences through this powerful technology by building it incorrectly. By changing their strategic approach, they could gain a significant competitive advantage. Take, for instance, a telecom company that developed an AI system to detect customer churn.

AI 78

AI Machine Learning Artificial Intelligence Technology 78

Customer Think

JULY 8, 2023

In my last column article Generative AI: What’s Next and How to Get the Payoff, I concluded with a recommendation and decision tree for selecting a generative AI tool — or should I say “toy” — looking at the still ongoing hype?

AI 86

AI CX Technology Technology 86

The Customer Service Blog

JULY 8, 2023

The Customer Service Blog's Editor Darren Bugg is the guest author this month in the latest edition of a well-known Canadian business internet blog. His article in on the subject of the importance of post-purchase customer service in online shopping.

Customer Service 52

Customer Service Retail Customer Experience 52