Callminer

MAY 23, 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.

Customer Service 345

Customer Service 345

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? It’s true! Customers want to feel seen. Deloitte reports that 90% of people are attracted to hyper-personalized advertising content, and customers are quickly coming to expect it.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

MyCustomer Experience

MAY 23, 2023

How Aegon Is Reaping the Benefits of Customer Centricity At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company.

CX 105

CX 105

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization. This blog will help you on your way, providing the top automated customer service examples that can be used across industries.

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Intercom

MAY 23, 2023

We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing in the wake of these technological advancements, we wanted to share more of the learnings that we’ve gotten from more than 400 support leaders in North America to help support teams take advantage of this monumental opportunity.

Customer Service 59

Customer Service AI Machine Learning Start-ups 59

Zendesk

MAY 23, 2023

This guide contains a detailed overview of Zendesk AI offerings that service teams are using to create better customer experiences. To better understand Zendesk AI, you should know we’re doing things a little differently. Our tools are accessible to anyone straight out of the box, deploying without long lead times. They’re built on the world’s largest CX dataset, trained on customer interactions for a targeted impact.

AI 52

AI Customer Service Start-ups CX 52

Zendesk

MAY 23, 2023

As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention, and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. Agents play a critical role, but many are struggling to keep up with evolving customer expectations. Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.

Customer Service 52

Customer Service Customer Loyalty Customer Satisfaction Customer Expectations 52

Customer Think

MAY 23, 2023

New integration enables organizations to reduce costs, increase efficiency and boost test coverage

AI 52

AI 52

Experience Investigators

MAY 23, 2023

CX 52

CX 52

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management. You will probably have customer interactions that demand your guidance and support.

CRM 26

CRM Case Management Omnichannel Sales 26

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zonka Feedback

MAY 23, 2023

Finding Qualtrics too expensive and complex for your customer experience strategy? Or need a survey software with simple UI, advanced analytics, real-time feedback collection, and cost-effective solution? Switching to a Qualtrics alternative can be the right step. From being a single-product survey company for academic market research, Qualtrics transformed itself into a multi-suite organization empowering businesses to create exceptional experiences.

Customer Feedback 52

Customer Feedback CX Customer Experience 52