Adrian Swinscoe

DECEMBER 5, 2022

This is a guest post by Amanda Winstead, a freelance writer from the Portland area. Customer service should be one of the top priorities for every […]. The post Why you should prioritize accessibility in your customer service experience first appeared on Adrian Swinscoe.

Customer Service 246

Customer Service 246

Zonka Feedback

DECEMBER 5, 2022

You develop your products by putting in your best efforts, but do you know whether your users like your product or not? What features do they love, and what they don’t? Do they feel there is something missing in your product? The way to get answers to all these questions is by collecting Product Feedback.

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Beyond Philosophy

DECEMBER 5, 2022

There is plenty of bad news to be had about a recession. However, if you think about it, there are some silver linings, too. With that in mind, we are going to explore some of these surprising advantages to manage how we respond to the looming threat of recession that we all are doing business under today. Before we get into that, I would like to start with our younger listeners by explaining that recessions are part of a normal economic cycle.

Sports 78

Sports Start-ups Customer Satisfaction Customer Experience 78

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Here are some top advantages that CABs can offer your company: • Strengthen relationships with key customers. • Increase customer satisfaction, retention, and loyalty. • Receive invaluable customer feedback on products, services, and st

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Retail

Shep Hyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. (Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with th

Customer Service 65

Customer Service Hospitality Hospitality Customer Experience 65

ProProfs

DECEMBER 5, 2022

Enterprises in the US and the UK lose a combined $37 billion each year due to something as avoidable as employee misunderstandings. . Poor communication is one of the biggest causes of such costly misunderstandings. . This is why recruiters worldwide consider communication assessment essential during the hiring process. Besides hiring good communicators, companies also try to upgrade the communication skills of their existing workforce with communication training programs. .

Innovation 52

Innovation Start-ups Sales Customer Relationship 52

DMG Consulting

DECEMBER 5, 2022

Question: Predictive behavioral routing was mentioned in a recent “Ask a DMG Expert” answer. What is that? Answer: Predictive behavioral routing (PBR) technology matches customers with agents based on personality, communication style, emotional state, previous interactions, and more, to optimize conversations for both the customer and the organization.

Artificial Intelligence 48

Artificial Intelligence Predictive Analytics Machine Learning Contact Center 48

ProProfs

DECEMBER 5, 2022

More than two-thirds of tech organizations worldwide experienced a talent shortage in 2021. . Needless to say, the struggle is real! Companies that wish to survive this dire situation must develop robust processes to attract and retain top talent. . This is where a talent assessment strategy comes in. Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. .

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52