Understanding and Leveraging Voice of the Customer
Callminer
FEBRUARY 10, 2021
Read this blog to understand the value of measuring and analyzing voice of the customer (VoC).
Callminer
FEBRUARY 10, 2021
Read this blog to understand the value of measuring and analyzing voice of the customer (VoC).
Intercom, Inc.
FEBRUARY 10, 2021
A lot has happened in the last 12 months. The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own.
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Astute
FEBRUARY 10, 2021
How do integrations help add context to your disparate data sources and help you better understand and boost CX? We take a look in this post. The post How Customer Data Integration Leads to CX Mastery appeared first on Astute.
Totango
FEBRUARY 10, 2021
A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
The DiJulius Group
FEBRUARY 10, 2021
5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story HUMANIZING OUR FUTURE “In the digital revolution, excellent human interaction skills become a premium advantage.” Technological innovations and the rise of artificial intelligence (AI) have caused tremendous dislocations in today’s workplace. But the best customer service companies recognize the competitive opportunity.
Zendesk
FEBRUARY 10, 2021
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack threads, and IT infrastructure disappeared into the cloud. Amid tightening tech budgets, companies shifted their spending from IT hardware to more cost-effective cloud services. Instead of paying for expensive on-premises data centers and servers, businesses were able to access the computer resources they needed through cloud service providers.
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