Wed.Apr 17, 2024

article thumbnail

Bill Quiseng - Untitled Article

Bill Quiseng

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. Customers seek the best emotional value in their experience.

article thumbnail

[Book Review] Jonah Berger Unveils the Hidden Power of Words

Customer Think

” Saying you ‘recommend’ rather than ‘like’ something makes people 32 percent more likely to take your suggestion.” “Adding more prepositions to a cover letter makes you 24 percent more likely to get the job.” “And saying ‘is not’ rather than ‘isn’t’ when describing a product makes people pay three dollars more to get it.

67
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Everything You Need to Know About Auto Attendant

Hodusoft

Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls.

article thumbnail

Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX

Customer Think

Transactions and relationships are intrinsically interrelated but are inherently different. Measuring and managing both makes sense. What’s more important and companies typically fail to gauge, however, is distinguishing between functional or fCX and emotional or eCX.

CX 62
article thumbnail

Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

article thumbnail

Top Features to Look for in Customer Support Solutions

TeamSupport

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

article thumbnail

Two thirds of UK customers may be vulnerable but not obviously so

Customer Think

Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were designed to protect consumers, particularly vulnerable ones, and drive better outcomes across the financial services sector.

More Trending

article thumbnail

Baseball, The Toad and Coaching Unresponsive Salespeople

Customer Think

I walked into the house with Dinger and a baby toad hopped in with us, snuck under the closet door and disappeared. When I first spotted the toad, I thought it was a tiny piece of mulch and didn’t give it a second thought.

Sales 52
article thumbnail

Why Having a Shared Company Vision is So Important For Team Motivation 

cxservice360

It can be difficult for businesses to find the right team members, but when they do, it can be a real game-changer. However, even if The post Why Having a Shared Company Vision is So Important For Team Motivation appeared first on CXService360.

Gaming 52
article thumbnail

152: The Power of Purpose

The DiJulius Group

Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carrier of compassion, Read Full Article The post 152: The Power of Purpose appeared first on The DiJulius Group.

AI 52
article thumbnail

Three Tips for Better Support

Customer Think

Betsy was a 1999 Amazon Green Ford F-150, the first vehicle I ever purchased. I’m not sure how my truck got the name Betsy or why it stuck, but it did.

52
article thumbnail

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

article thumbnail

New to Sales? Here’s What You Must Keep in Mind

Customer Think

A first-time sales representative goes through a lot of pressure. While there’s a pressure of closing deals faster, he often remains unsure what/how to approach. Industry experts believe successful sales is the outcome of emotional connection with your customers.

Sales 48
article thumbnail

From a Data Die-Hard: How to Write Good Survey Questions

Customer Think

Does your company issue customer surveys, but you’re not getting the insights you need? Read on for a quick class on how to write good survey questions that result in objective, actionable data. Are you looking to improve your data right away and don’t want to read this entire post?

article thumbnail

Leadership, storytelling and why it is an art and it needs to be taught – Interview with Gareth Higgins

Customer Think

Podcast Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda.

44
article thumbnail

Brand Management: What’s Customer Experience Got to Do with It?

Customer Think

So, what’s customer experience got to do with brand management? As it turns out, everything!

article thumbnail

Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.