The Customer Service Blog

JULY 23, 2023

The banks have recently been condemned for failing to pass on higher interest rates to their customers who have money in savings accounts. Harriett Baldwin MP, who chairs the Parliamentary Treasury Select Committee, said: "The time for weak excuses is over." MPs on the committee have been putting pressure on banks and building societies to give a better deal for savers as interest rates have risen.

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Doing CX Right

JULY 23, 2023

Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service. The post How AI Is Transforming Communication & Customer Service appeared first on Doing CX Right.

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AI Customer Service CX Artificial Intelligence 52

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. B2B firms often have dedicated sales teams who pursue strong relationships with customers. They may have already discovered customers’ intended outcomes as part of their outcomes-based selling and consultative selling approaches.

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