Adrian Swinscoe

DECEMBER 13, 2022

This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […]. The post 9 ways to help get your budget approved first appeared on Adrian Swinscoe.

246

246

Zendesk

DECEMBER 13, 2022

The world of work has changed dramatically over the last several years, but something that has remained constant is the need for talented, engaged employees. The power of employee experience has never been clearer. You need passionate people at the helm if you’re going to weather the ups and downs of economic uncertainty. You need loyal employees who are committed to your vision and your customers.

97

97

Logicalware

DECEMBER 13, 2022

In his End of Year Message, Puzzel CEO Frederic Laziou reflects on how 2022 redefined customer engagement. What a year (again)! As 2022 draws to a close, I want to share a few observations and reflections. But firstly, I want to thank our customers and partners for a remarkable but challenging year and, of course, all our fantastic Puzzelers who went above and beyond during 2022.

Touchpoint 97

Touchpoint Technology Technology Innovation 97

CX Network

DECEMBER 13, 2022

Nike’s lead tech program manager explains how to get the most out of artificial intelligence and why a human element is still important.

Artificial Intelligence 62

Artificial Intelligence 62

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zonka Feedback

DECEMBER 13, 2022

If you’re reading this article, you have probably decided to collect patient feedback. But one thing to keep in mind while creating patient feedback surveys is when to capture feedback. You can get the most specific feedback based on patients’ and visitors’ recent experiences. For example, if you wish to collect healthcare quality feedback, you would need to survey patients after the treatment is complete or nearing completion.

Healthcare 52

Healthcare Customer Feedback 52

MyCustomer Experience

DECEMBER 13, 2022

Check your wallet (digital and/or physical) - do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology. 13th Dec 2022. By BlueOceanContactCenters.

Retail 52

Retail Technology Technology 52

MyCustomer Experience

DECEMBER 13, 2022

Check your wallet (digital and/or physical) - do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology. 13th Dec 2022. By BlueOceanContactCenters.

Retail 52

Retail Technology Technology 52

Shep Hyken

DECEMBER 13, 2022

Creating a Culture of Member Obsession. Understanding Your Customers Using Quantitative and Qualitative Data. Shep Hyken interviews Lesley Mottla, Chief Product & Experience Officer at ButcherBox , a subscription business that delivers meat and seafood to its members. She shares how to get teams across your organization to buy into a culture of member and customer obsession.

Net Promoter Score 11

Net Promoter Score Customer Expectations Customer Experience Technology 11

Fonolo

DECEMBER 13, 2022

Call center leaders have their work cut out for them. From training new recruits to briefing executives and monitoring customer satisfaction levels, the days move fast. Sometimes, it’s hard to find the time to map out call center development goals. . Maybe you have an old action plan from last year that you loosely stick to, but it could use a revamp.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Contact Center Start-ups 135

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. It’s clear to corporate leaders that strong onboarding and ongoing engagement help convert tentative new relationships into happy customers and established revenue streams; and risk management protects hard-earned customer trust and shines a light on opportunities for expansion.

Start-ups 91

Start-ups Sales 91

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.