Totango
FEBRUARY 12, 2021
What is customer churn ? The answer directly relates to your success at retaining customers and maintaining revenue levels. Read on to learn what you need to know about what customer churn is and how to calculate it. What Is Customer Churn? A Definition. Customer churn is the percentage of customers lost over a given time frame, typically a month. It is sometimes called customer attrition, customer turnover or customer defection.
Zendesk
FEBRUARY 12, 2021
When you think about the future of customer service and how it affects your organization, consider where exactly your support team fits into your business. With an effectively integrated CX department, the DNA of your business can pivot away from exclusively managing customer concerns and more towards benefiting the bottom line. Plus, as your approach to customer service matures, the complexity of your customers’ issues increases.
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Qualtrics
FEBRUARY 12, 2021
For almost half of companies, remote working is here to stay. This means that isolation, burnout, and stress-related issues are becoming more commonplace. Here’s how tracking employees’ time can address these challenges. Since the onset of COVID-19, companies across the US have been forced to adopt remote working models. Once the pandemic subsides, 47% of businesses plan to allow employees to keep working from home full-time.
Zendesk
FEBRUARY 12, 2021
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on what has worked well for them and share advice about what to expect in the future. In case you missed it, here are some highlights from recent interviews with industry leaders, as part of Zendesk’s CX Moments virtual events series. Simplr and Black Rifle Coffee Company: Focus on neglected customers.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Qualtrics
FEBRUARY 12, 2021
We fiercely believe every voice matters – always, not just for one month. But Black History Month is an opportunity to recognize the people who’ve had an especially powerful impact, activating change and shaping today’s experiences. As part of Black History Month, we’re celebrating Black voices who have shaped our world and improved the lives of countless people.
Comm100
FEBRUARY 12, 2021
We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too often, a dull ‘thank you’ is their only reward. And 2020 only made it harder. Customer enquiries soared as panicked customers bombarded teams with questions, many of which had never even been asked before. Amidst all this, agents were also tackling the switch from an office to home working environment that posed a lot of challenges for almost everyone.
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