Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

AI 344

AI 344

Adrian Swinscoe

DECEMBER 17, 2023

Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to […] The post Customers don’t want minimally viable anything. They just want quality – Interview with Debbie Levitt first appeared on Adrian Swinscoe.

CX 113

CX Innovation Customer Experience 113

Doing CX Right

DECEMBER 17, 2023

Are you struggling to balance AI with genuine customer interactions? Discover how call center agents bridge the gap, offering invaluable insights and strategies. The post The Human Touch in the AI Era: The Crucial Role of Call Center Agents appeared first on Doing CX Right.

AI 64

AI CX Contact Center Customer Service 64

Customer Think

DECEMBER 17, 2023

Across every niche, the world of commerce is cut-throat and fast-moving. To get a leg up on the competition, most smaller players are quick to adopt new technologies and innovations.

Innovation 57

Innovation Technology Technology 57

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

DECEMBER 17, 2023

Anyone who’s been paying attention to the news in recent months has heard of ChatGPT, the ground-breaking artificial intelligence (AI) chatbot created by OpenAI. Like nothing else in the long-and-winding history of AI development, ChatGPT has seized the imagination of the general public.

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AI Artificial Intelligence Technology Technology 67

Customer Think

DECEMBER 17, 2023

New self-checkout solution will help retailers level the playing field between in-store and online

Technology 57

Technology Technology Retail 57